Products, services, and companies related to the integration of computers and telephone systems. Sometimes also called Computer Telephony Integration (CTI) or, more narrowly, voice over IP (VoIP).
Companies and products related to autodialers, predictive dialers, and outbound dialing services. These products and services are generally used by companies and organizations for marketing or sales.
Development and test tools for integrated computer and telephone systems
Companies, products, and information related to telephone recorders and playback systems. For example, these systems might be used to record telephone conversations for training purposes.
Products, services, and companies related to voice response systems. These systems are sometimes called Interactive Voice Response (IVR) systems. Companies or organizations often use these systems to respond to voice or keys pressed by users calling on the phone into a company. For example, you may have used one of these systems to call into your bank to check your account balance.