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Please submit sites to this category only if they promote tools and services specifically aimed at the Customer Service industry.
Tools, services & resources for that apply specifically to the Customer Service industry.

Do submit sites primarily related to customer service consulting.

Do NOT submit sites related to sales consulting. These sites should be directed to salesmanship instead.

This category is for web sites related to consultants specializing in customer service.

Do submit sites that primarily offer customer service training or education.

Do NOT submit sites related to management training or sales training to this category. They will not be listed.

This category lists businesses and individuals which specialize in customer service education and training.
Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.

This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.

This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

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Last update: Thursday, August 22, 2013 8:08:08 AM EDT - edit