The Customer Service category is a directory of resource sites containing information related to the broad field of customer service (including customer satisfaction, technical support, etc.). This category will contain a combination of informational sites broadly related to customer service theory and its practical application, of interest to customer service related professionals in all industries and occupations. It will also contain resource listings of practitioners (companies, governmental, academic) engaged in some aspect of customer service (consulting, facilitation, training, etc.). Check subdirectories for specific topics.
Before you submit your site please take the time to look around the category to ensure that your site is appropriate to this category. And also be sure to review the general guidelines.

The editors reserve the right not to list your site, and to delete it after its addition. Multiple submissions may be considered when appropriate (for example, a site that contains valuable resources pertinent to multiple subcategories) but "spam-like" attempts, especially to inappropriate categories, will not be tolerated. Please, submit only to those categories most appropriate to the content of your site.

Tools, services & resources for that apply specifically to the Customer Service industry.
Please submit sites to this category only if they promote tools and services specifically aimed at the Customer Service industry.
This category is for web sites related to consultants specializing in customer service.

Do submit sites primarily related to customer service consulting.

Do NOT submit sites related to sales consulting. These sites should be directed to salesmanship instead.

This category lists businesses and individuals which specialize in customer service education and training.

Do submit sites that primarily offer customer service training or education.

Do NOT submit sites related to management training or sales training to this category. They will not be listed.

Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.

This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.

This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.