In Partnership with AOL
See also:
  • AthenaRMS - Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
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  • aTicket - aTicket - open source help desk ticket system, PHP/MySQL-based
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  • Avensoft - Web-based multi-functional help desk software.
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  • Badgernt HelpLine - Service desk software for support personnel and customers (both internal and external). Includes SLA management, automated notification, management reporting, and support for consolidating multiple help-desks.
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  • Bankoi HelpDesk Software - A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
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  • Cerberus Helpdesk - A group-based e-mail management project built on PHP5/MySQL with a commercial open source license.
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  • CRMdesk - Automates online customer support and knowledge base creation through the Internet.
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  • Cynergy Software LLC - Software for web based active/trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
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  • DeskPRO.com - An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
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  • Expinion.Net - Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
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  • HelpDesk Pro - Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
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  • HelpDesk System - Help desk specifically for recording and monitoring requests for repairs or other works at properties.
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  • HelpSTAR Software - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
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  • HESK Help Desk - A free, PHP-Based Help Desk Software that runs with MySQL database, allowing you to quickly and easily set up a Web-based ticket support system for your Web site.
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  • Hornbill Corporate Limited - Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
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  • Incident Monitor - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
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  • ISIS Helpdesk - Web based job tracking and asset management software.
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  • IssueTrak, Inc. - Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
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  • Jitbit Help Desk Ticketing System - Web based help desk ticket software: email & SMS integration, asset management, mobile UI. Visit to try both hosted and self-hosted versions.
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  • Kayako Infotech Ltd. - Browser-based help desk software, customer service software and live chat software.
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  • LogicNow - Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
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  • ManageEngine ServiceDesk Plus - Web based help desk software with Knowledge base, self service portal, asset management and ITIL processes.
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  • Numara FootPrints - Provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. Supports numerous industry best-practices.
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  • osTicket Open Source Project - A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
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  • OTRS - An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
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  • Oxygen Help Desk - Web-based help desk software and service desk software that is configured for tailored asset management in a variety of applications.
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  • Request Tracker - Open-source browser-based trouble ticketing system. Docs, screenshots, free download.
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  • Revelation Help Desk - Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
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  • Seeker - A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
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  • Serio - Offers helpdesk software with change management, SNMP network auditing and monitoring.
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  • Sitehelpdesk - Helpdesk software with options for software and hardware inventory management.
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  • SPoTS - Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
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  • Trouble Ticket Express - Open source web based help desk system written in Perl for Unix and Windows servers.
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  • Web Help Desk - Web browser based, customizable helpdesk solution
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  • WonderDesk - Organize and track support e-mail calls with help desk software.
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Category editor: jazzcat
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Last update: March 17, 2014 at 8:35:29 UTC - edit