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Open Directory - Computers: Software: Help Desk: Browser Based
Computers: Internet: On the Web: Web Applications
- Offer help desk, referral tracking and customer support systems.
- Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
- Web-based multi-functional help desk software.
- Service desk software for support personnel and customers (both internal and external). Includes SLA management, automated notification, management reporting, and support for consolidating multiple help-desks.
Bankoi HelpDesk Software
- A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
- Automates online customer support and knowledge base creation through the Internet.
- A group-based e-mail management project built on PHP5/MySQL with a commercial open source license.
Cynergy Software LLC
- Software for web based active/trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
- An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
- Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
HESK Help Desk
- A free, PHP-Based Help Desk Software that runs with MySQL database, allowing you to quickly and easily set up a Web-based ticket support system for your Web site.
Help Desk Assistant
- A web-based application that allows to track support issues via a Microsoft web server.
- Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
- Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
- Help desk specifically for recording and monitoring requests for repairs or other works at properties.
- Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
Hornbill Corporate Limited
- Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
- Web based job tracking and asset management software.
- Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
- Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
Jitbit Help Desk
- Web based help desk ticket software: email & SMS integration, asset management, mobile UI. Visit to try both hosted and self-hosted versions.
Kayako Infotech Ltd.
- Browser-based help desk software, customer service software and live chat software.
Liberum Help Desk
- Free, web based help desk software written in ASP. Offers email notification and reporting features.
- Web 2.0 ITIL service management, help desk and support software.
- Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
Modern Thinking Inc
- Offer an application for tracking and managing both customer support issues and internal work items.
- Provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. Supports numerous industry best-practices.
- An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
- Provides Web-based software for online customer service, help desk and customer relationship management.
- Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
- Open-source browser-based trouble ticketing system. Docs, screenshots, free download.
Revelation Help Desk
- Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
- Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
- Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
- A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
- Offers helpdesk software with change management, SNMP network auditing and monitoring.
- Helpdesk software with options for software and hardware inventory management.
Trouble Ticket Express
- Open source web based help desk system written in Perl for Unix and Windows servers.
- Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
- Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
- Organize and track support e-mail calls with help desk software.
- Web-based support ticket system, features social networks and mobile integration.
- Completely web-based help desk ticketing and asset management software.
osTicket Open Source Project
- A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
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