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Support and Management
Lotus Notes Based
Business: Business Services: Quality Control and Tracking: Software
Business: Customer Service: Software
Computers: Software: Configuration Management: Bug Tracking
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Acacia Help Desk
- Features include Win32 administrator client, knowledge management, call tracking, email functionality, and system reporting.
- Provides enterprise solutions for live and automated support.
- Provides business help desk solutions including web-based solutions for IT, customer support, knowledge-manager, service desk, asset manager, and a sales desk.
- Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.
Internet Software Sciences
- A turn-key, customizable help desk for both IT and customer support. A free 3 user download version is available.
- Describes help desk software products and services offered, and provides training course catalog.
LBE Help Desk Software
- Help desk software features include Win32 application, browser-based interface, e-mail handler, and advanced system reporting.
The Management and Help Desk Community
- A portal of news, information and interactivity for both help desk software and management issues
- Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.
- Provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.
- Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT
Vertical Solutions Inc.
- Develops and implements customer service, help desk and sales force automation software.
- Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.
World Web Dynamics
- Live Demo of help desk software, including specific offerings for school districts.
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