Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.

Related categories 2

Altitude Software
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
The Amanda Company, Inc.
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Applied Business Technologies
Provider of Call Center recording and quality audit solutions.
Astute Solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
BlÄ Tornet Data AB
Offers software development and consulting based around support organization and management.
Braxtel Communications
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
Cacti Inc
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Callscripter
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
Centergistic Solutions
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording.
CosmoCom
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Data Collection Resources
Offers monitoring and agent evaluation software.
Database Systems Corp.
Provider of call center technology, including software, predictive dialer systems, and web development products.
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions.
EchoPass
Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.
Electronic Technology Systems
Contact center voice, screen, call recording and monitoring software solutions.
Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software.
Envision Telephony, Inc.
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Genesis Systems
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Gryphon Networks
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Hansen Software
Call accounting software systems for the general or professional business or the Hospitality industry.
i-Net Applications Ltd
Provides a range of voice recording applications based upon the Microsoft platform.
IAT
Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
Inova Solutions
Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
KGA
Offers PC-based training and assessment programs for call centers and a number of other industries.
KoolToolz
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Mercom
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
Noetica
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
OPC Marketing
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
PanaLog Software
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
PeopleForce
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
Portage Communications
Offers a range of call center software tools for forecasting and staffing.
Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry.
Scrub DNC
Do Not Call list compliance scrubbing software for Windows and iPhone.
synTelate
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
Teleopti
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
UtilCall
Provides a range of call center software utilities.
VerbatimTPV
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Vocalcom
Offers a range of call center software products, including predictive dialers and sms management solutions.
Vox Spectrum Inc
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Who's Calling
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Xentrax
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
Zeacom
Producer of customer call center and telephony integration software.

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