Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.
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Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
The Amanda Company, Inc.
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Applied Business Technologies
Provider of Call Center recording and quality audit solutions.
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Blå Tornet Data AB
Offers software development and consulting based around support organization and management.
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording.
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Data Collection Resources
Offers monitoring and agent evaluation software.
Database Systems Corp.
Provider of call center technology, including software, predictive dialer systems, and web development products.
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions.
Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.
Electronic Technology Systems
Contact center voice, screen, call recording and monitoring software solutions.
Specializes in Computer Telephony and E-Commerce solutions software.
Envision Telephony, Inc.
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Call accounting software systems for the general or professional business or the Hospitality industry.
i-Net Applications Ltd
Provides a range of voice recording applications based upon the Microsoft platform.
Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
Offers PC-based training and assessment programs for call centers and a number of other industries.
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
Offers a range of call center software tools for forecasting and staffing.
Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry.
Do Not Call list compliance scrubbing software for Windows and iPhone.
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
Provides a range of call center software utilities.
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Offers a range of call center software products, including predictive dialers and sms management solutions.
Vox Spectrum Inc
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
Producer of customer call center and telephony integration software.
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Last update:August 24, 2016 at 22:54:07 UTC