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Business: Telecommunications: Software
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- Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
- Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
The Amanda Company, Inc.
- Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
- Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
- Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Ansapoint Call Center Software
- Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Applied Business Technologies
- Provider of Call Center recording and quality audit solutions.
- Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
- Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
Blå Tornet Data AB
- Offers software development and consulting based around support organization and management.
- Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
- Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
- Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
- Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
Coordinated Systems, Inc.
- Provides software for agent monitoring and call recording.
- Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Data Collection Resources
- Offers monitoring and agent evaluation software.
Database Systems Corp.
- Provider of call center technology, including software, predictive dialer systems, and web development products.
Dial Connection, Inc.
- Offers predictive dialing, telemarketing and call center software solutions.
- An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
Electronic Technology Systems
- Contact center voice, screen, call recording and monitoring software solutions.
- Specializes in Computer Telephony and E-Commerce solutions software.
Envision Telephony, Inc.
- Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
- Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
- Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
- Call accounting software systems for the general or professional business or the Hospitality industry.
i-Net Applications Ltd
- Provides a range of voice recording applications based upon the Microsoft platform.
- Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
- Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
- Provides Directory Assistance software for telecommunications call centers.
JBGL Technological Innovation Group Inc.
- Provides on-hold music and message digital announcement software.
- Offers PC-based training and assessment programs for call centers and a number of other industries.
- Provides workforce planning tools for call centers, including schedule agents and performance analysis.
- Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
- Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
- Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
- Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
- Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
- Offers a range of call center software tools for forecasting and staffing.
Professional Telecommunications, Inc.
- Distributor of business management solutions for the call center industry.
Radix Services Ltd
- IVR Software and IVR Servers for small / medium business applications.
- Offers Windows software capable of removing the phone numbers contained in a DNC list.
- Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
- Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
- Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
- Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
- Provides a range of call center software utilities.
- Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
- Offers a range of call center software products, including predictive dialers and sms management solutions.
Vox Spectrum Inc
- Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
- A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
- Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
- Producer of customer call center and telephony integration software.
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