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This category in other languages:
  • 24Customer - (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
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  • Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
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  • Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
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  • At Random Communications - (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
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  • Barbara Burke & Associates - (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
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  • Berring Hine Consulting Group - (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
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  • Call Center Learning Solutions (CCLS) - (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
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  • Call Center Training Solutions - Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
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  • Casama_Morton Training Service - (PH) - Provides training and recruitment services for call centers located in the Philippines.
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  • CCT Group, Inc. - (US) - Provides call center consulting services focused on operational and service needs.
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  • CI2I - (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
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  • Contact Center Compliance - Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
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  • Contact Center Professionals, Inc. - (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
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  • Contact Centre Action - (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
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  • Contact Strategies - Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
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  • CSBA - Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
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  • Customer Relationship Metrics - (US) - Produces customer relationship management research.
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  • Customer Solutions Group - (US) - Consulting firm specializing in inbound and outbound customer contact centers.
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  • Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
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  • Dial Interactive - (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
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  • DJN Solutions - (UK) - Provide design and implementation services for call centre equipment.
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  • DNC Solution Inc. - (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
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  • Do Not Call Protection, Inc. - (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
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  • Eric Fraterman Consulting - (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
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  • FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
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  • GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting services based around Nortel products.
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  • Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
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  • Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
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  • HyperQuality - (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
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  • Inbound Call Center Services - (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
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  • InRound Innovations Inc. - (CA) - Company offers IT and management consulting for contact centres and call centres.
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  • International Customer Management Institute - (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
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  • ITES Alliance Advisory - (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
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  • Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
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  • Kingsland Scott Bauer Associates - (US) - Architects, planners, interior designers and project managers. Provide call center site design.
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  • Kramer & Associates - (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
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  • Lieber & Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
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  • M&C Associates - (US) - Providing knowledge, experience, and counsel in support of call center services.
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  • Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
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  • McIntosh & Associates - (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
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  • The Northridge Group, Inc. - (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
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  • Perfformiad - (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
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  • The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
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  • Rostrvm Solutions - (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
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  • Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies.
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  • The Taylor Reach Group - (CA, AU) - Customer relationship consulting. Free monthly newsletter.
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  • Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
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  • Vocal Laboratories Inc. - (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
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  • Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
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Last update: October 18, 2014 at 16:35:09 UTC - edit