Companies which offer consulting services to the call center industry.
Related categories 2
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
Call Center Training Solutions
Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
Casama_Morton Training Service
(PH) - Provides training and recruitment services for call centers located in the Philippines.
CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
Contact Center Compliance
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
Contact Centre Action
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
Customer Relationship Metrics
(US) - Produces customer relationship management research.
Customer Solutions Group
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
Darryl Beckford Limited
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
(UK) - Provide design and implementation services for call centre equipment.
DNC Solution Inc.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
Eric Fraterman Consulting
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
GDS Communications, Inc.
(US) - Offering training, scripting, programming and reporting services based around Nortel products.
Harrington Consulting Group, Inc.
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
Inbound Call Center Services
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
InRound Innovations Inc.
(CA) - Company offers IT and management consulting for contact centres and call centres.
International Customer Management Institute
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
Kathy Sisk Enterprises
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
Kramer & Associates
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
Lieber & Associates
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
(US) - Providing knowledge, experience, and counsel in support of call center services.
Maximum Network Solutions
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
McIntosh & Associates
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
The Northridge Group, Inc.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
The Primas Group
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
Manufacturer of call center software and offers consulting services to telecommunication companies.
The Taylor Reach Group
(CA, AU) - Customer relationship consulting. Free monthly newsletter.
Touch Point Associates
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
Vocal Laboratories Inc.
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
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Last update:October 14, 2015 at 8:15:07 UTC