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Business: Business Services: Customer Management: Customer Support
Business: Telecommunications: Consulting
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- (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
Advanced Call Centre Consulting
- (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
Amtech Marketing, Inc.
- (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
At Random Communications
- (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
Barbara Burke & Associates
- (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
Berring Hine Consulting Group
- (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
Call Center Learning Solutions (CCLS)
- (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
Call Center Training Solutions
- Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
Casama_Morton Training Service
- (PH) - Provides training and recruitment services for call centers located in the Philippines.
CCT Group, Inc.
- (US) - Provides call center consulting services focused on operational and service needs.
- (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
Contact Center Compliance
- Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
Contact Center Professionals, Inc.
- (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
Contact Centre Action
- (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
- Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
- Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
Customer Relationship Metrics
- (US) - Produces customer relationship management research.
Customer Solutions Group
- (US) - Consulting firm specializing in inbound and outbound customer contact centers.
Darryl Beckford Limited
- (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
- (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
- (UK) - Provide design and implementation services for call centre equipment.
DNC Solution Inc.
- (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
Eric Fraterman Consulting
- (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
- (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
GDS Communications, Inc.
- (US) - Offering training, scripting, programming and reporting services based around Nortel products.
Harrington Consulting Group, Inc.
- (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
- (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
- (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
Inbound Call Center Services
- (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
InRound Innovations Inc.
- (CA) - Company offers IT and management consulting for contact centres and call centres.
International Customer Management Institute
- (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
ITES Alliance Advisory
- (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
Kathy Sisk Enterprises
- (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
Kingsland Scott Bauer Associates
- (US) - Architects, planners, interior designers and project managers. Provide call center site design.
Kramer & Associates
- (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
Lieber & Associates
- (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
- (US) - Providing knowledge, experience, and counsel in support of call center services.
Maximum Network Solutions
- (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
McIntosh & Associates
- (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
The Northridge Group, Inc.
- (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
- (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
The Primas Group
- (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
- (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
- Manufacturer of call center software and offers consulting services to telecommunication companies.
The Taylor Reach Group
- (CA, AU) - Customer relationship consulting. Free monthly newsletter.
Touch Point Associates
- (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
Vocal Laboratories Inc.
- (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
- (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
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