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- Provider of mystery shopper programs and secret shopping services.
Acorn Management Associates
- Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.
- San Diego, California based company providing various secret shopper programs.
- Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.
All-Star Customer Service, Inc.
- Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
- Specialist business evaluations by mystery shoppers, service measurements and analysis.
Amusement Advantage, LLC
- Amusement park mystery shopping. Online application.
Anonymous Insights, Inc.
- Marketing research firm that specializes in customer satisfaction programs. Online application.
AQ Services International
- Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
Ardent Services, Inc.
- Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
Associate Consumer Evaluations Mystery Shopping
- Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
At Random Communications
- Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
- Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
- Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Berring HIne Consulting
- Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
- Offers mystery and secret shopper services, including online surveys and reporting.
Business Evaluation Services
- Business and retail on-site, telephone and customer feedback secret shopper services.
Certified Reports, Inc.
- Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
Checkout (UK) Ltd
- A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
- Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
- Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
- Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
Consumer Impressions, Inc.
- Providing mystery shopping services in the United States.
Consumer Research Group (CRG)
- Mystery shopper consultant services to the retail industry.
Count On Us
- Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
Creative Image Associates
- A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
- Full service mystery shopping company providing on-line reporting for customer service evaluation.
Customer Point of View
- A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
Customer Service Perceptions
- Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
A Customer's Point of View, Inc.
- Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Data Quest, Ltd.
- Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
- Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
DSG Associates, Inc.
- Mystery shopping services to the retail food service industry. Online application.
- Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
- Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
Evaluation Systems for Personnel
- Provides mystery shopping and sales training services. [Houston]
Feedback Plus, Inc.
- Customized mystery shopping programs.
Focus Plus Service Auditors
- An independent customer service monitoring company which provides evaluation of customer service.
Frontline Shoppers Inc.
- Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
Game Film Consultants
- Video mystery shopping.
- Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
- Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
Hilli Dunlap Enterprises
- Services offered, contact details, and application to be a shopper.
The Hotel Shopping Network
- Provider of hotel mystery shopping and sales training services to the hospitality industry.
ICC - Decision Services
- Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
ICU Associates Inc.
- Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Impact Mystery Shopping Ltd
- Providers of mystery shopping, customer satisfaction and competitor benchmarking services. Online agent registration form.
- Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Inland Retail Services
- Specialists in mystery shopping and merchandising services. Includes services and contacts.
The Insight Group International
- Provides food and beverage service evaluations and full property evaluations for hotels.
- Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
- Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
J.M. Ridgeway Co.
- A market research and mystery shopping company providing national coverage.
Jancyn Evaluation Shops
- Secret shopping services used by the retail, restaurant and rental housing industry.
JKS Mystery Shopping Ltd
- Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
- Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
The Kirandt Group, LLC
- Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
- Features, mystery shopping, merchandising, surveys, on-site price with pricemark and in-stock audits, triggered training and rewards analytics, and loyalty lift calculator.
- Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Michelson & Associates, Inc.
- Description of the company and services offered. Apply online to be a shopper.
- Offers surveys to check how customers do see shops, hospitals and theaters.
Mystery Shop Inc.
- Print, telephone, and video mystery shop services.
- Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Mystery Shoppers Ltd.
- Mystery shopping and customer service training and consultancy services. UK.
Mystery Shopping Providers Association
- Trade association of mystery shopping providers and resource for shopper applicants.
Mystery Shopping Resources
- Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
- Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
Mysteryshopper.com.au Pty Limited
- Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
Mystique Shopper LLC
- Mystery shopping services to varied industries. Web-based reporting.
National Shopping Service
- Mystery shopping in America and Europe.
National Shopping Service Network, LLC
- Offers a variety of mystery shopping services.
Northwest Loss Prevention Consultants
- Restaurant, apartment and retail mystery shops. On line shopper application.
Pacific Research Group
- Services include mystery shops, site inspections, and phone surveys.
- Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
Perfectly Frank inc.
- A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
The Performance Edge, Inc
- Mystery Shopping services. Customer Service Feedback. Online application.
Performance In People Ltd
- UK-based telephone and video mystery shopping services.
- A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Presence Quality Mystery Shopping
- Specialists of network assessments.
Quality Assessments Mystery Shoppers, LLC
- Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
Quality Eye Mystery Shopping
- A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
Quality Scheduling Group LLC
- Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
- Providing mystery shopping services to measure and improve service delivery from a customer perspective.
Reality Check Mystery Shopper
- Shopper evaluations. Apply online.
- Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
- UK-based mystery shopping services including competitor visits and internet and telephone shopping.
Retail Rapport Ltd.
- Mystery shopping agency. List of services, details about applying, and contact information.
- Retail, service, hospitality and call center mystery shopping.
- Quality management programs to enhance performance, measure product quality, and maintain brand stature.
Satisfaction Services, Inc
- Providing customized quality and service evaluation programs to restaurant, hospitality, retail, and service companies, including online surveys and reporting.
Schryver Enterprises. LLC
- Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
Second To None, Inc.
- Full service mystery shopping solutions. Apply online.
The Secret Shopper Company
- Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
Secret Shopping Services
- Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.
- Services offered, staff, contact details, and shopper application.
Sensor Quality Management Inc.
- Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Service Alliance, Inc.
- Provides mystery shopping services to a variety of industries throughout the United States.
- Customer service audits performed throughout North America.
- Provides a solution for keeping on top of the front line.
Service Excellence Group
- Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
Service Intelligence, Inc.
- Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
Service Performance Group
- Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
- Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
- National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
- Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
- Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
- Offers mystery shopping, website evaluation and reports.
- Offers mystery shopping training and support services. Also articles, podcasts and learning materials.
- Australian mystery shopping organization.
Shoppers Confidential Inc.
- Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
Shoppers Critique International
- Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
- Provides mystery shopping on site and by telephone to the retail industry. Online application.
- Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
Sights on Service, Inc.
- A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.
Sinclair Service Assessments
- Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.
- Offers a variety of customized mystery shopper and caller services.
Support Financial Resources, Inc.
- Customer-driven mystery shopping and consultative services specializing in the financial services industry.
- Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
Verification Roberte Inc.
- Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA.
The Christian Science Monitor
- Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)
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