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- Provider of mystery shopper programs and secret shopping services.
Acorn Management Associates
- Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.
- San Diego, California based company providing various secret shopper programs.
- Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.
All-Star Customer Service, Inc.
- Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
- Specialist business evaluations by mystery shoppers, service measurements and analysis.
Amusement Advantage, LLC
- Amusement park mystery shopping. Online application.
Anonymous Insights, Inc.
- Marketing research firm that specializes in customer satisfaction programs. Online application.
AQ Services International
- Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
Ardent Services, Inc.
- Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
Associate Consumer Evaluations Mystery Shopping
- Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
At Random Communications
- Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
- Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
- Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Berring HIne Consulting
- Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
- Offers mystery and secret shopper services, including online surveys and reporting.
Business Evaluation Services
- Business and retail on-site, telephone and customer feedback secret shopper services.
Checkout (UK) Ltd
- A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
- Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
- Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
- Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
Consumer Impressions, Inc.
- Providing mystery shopping services in the United States.
Consumer Research Group (CRG)
- Mystery shopper consultant services to the retail industry.
Creative Image Associates
- A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
- Full service mystery shopping company providing on-line reporting for customer service evaluation.
Customer Point of View
- A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
A Customer's Point of View, Inc.
- Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Data Quest, Ltd.
- Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
- Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
- Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
Ethos Integrated Solutions
- Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
Evaluation Systems for Personnel
- Provides mystery shopping and sales training services. [Houston]
Focus Plus Service Auditors
- An independent customer service monitoring company which provides evaluation of customer service.
Frontline Shoppers Inc.
- Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
- Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
- Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
The Hotel Shopping Network
- Provider of hotel mystery shopping and sales training services to the hospitality industry.
HS Brands International
- Services offered, staff, contact details, and shopper application.
ICC - Decision Services
- Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
ICU Associates Inc.
- Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
- Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Inland Retail Services
- Specialists in mystery shopping and merchandising services. Includes services and contacts.
The Insight Group International
- Provides food and beverage service evaluations and full property evaluations for hotels.
- Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
- Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
J.M. Ridgeway Co.
- A market research and mystery shopping company providing national coverage.
Jancyn Evaluation Shops
- Secret shopping services used by the retail, restaurant and rental housing industry.
JKS Mystery Shopping Ltd
- Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
- Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
The Kirandt Group, LLC
- Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
- Features, mystery shopping, merchandising, surveys, on-site price with pricemark and in-stock audits, triggered training and rewards analytics, and loyalty lift calculator.
- Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Michelson & Associates, Inc.
- Description of the company and services offered. Apply online to be a shopper.
MSPA North America
- Trade association representing the customer experience metrics (mystery shopping) industry throughout North America.
- Offers surveys to check how customers do see shops, hospitals and theaters.
- Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Mystery Shoppers Ltd.
- Mystery shopping and customer service training and consultancy services. UK.
Mystery Shopping Resources
- Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
- Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
Mysteryshopper.com.au Pty Limited
- Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
National Shopping Service
- Mystery shopping in America and Europe.
National Shopping Service Network, LLC
- Offers a variety of mystery shopping services.
Northwest Loss Prevention Consultants
- Restaurant, apartment and retail mystery shops. On line shopper application.
Pacific Research Group
- Services include mystery shops, site inspections, and phone surveys.
- Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
Perfectly Frank inc.
- A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
The Performance Edge, Inc
- Mystery Shopping services. Customer Service Feedback. Online application.
Performance In People Ltd
- UK-based telephone and video mystery shopping services.
- A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Presence Quality Mystery Shopping
- Specialists of network assessments.
Quality Assessments Mystery Shoppers, LLC
- Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
Quality Scheduling Group LLC
- Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
- Providing mystery shopping services to measure and improve service delivery from a customer perspective.
Reality Based Group
- Video mystery shopping.
Reality Check Mystery Shopper
- Shopper evaluations. Apply online.
- Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
- UK-based mystery shopping services including competitor visits and internet and telephone shopping.
- Retail, service, hospitality and call center mystery shopping.
- Quality management programs to enhance performance, measure product quality, and maintain brand stature.
Satisfaction Services, Inc
- Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.
Schryver Enterprises. LLC
- Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
Second To None, Inc.
- Full service mystery shopping solutions. Apply online.
- Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.
Sensor Quality Management Inc.
- Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Service Alliance, Inc.
- Provides mystery shopping services to a variety of industries throughout the United States.
- Customer service audits performed throughout North America.
- Provides a solution for keeping on top of the front line.
Service Excellence Group
- Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
Service Intelligence, Inc.
- Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
Service Performance Group
- Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
- Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
- National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
- Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
- Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
- Offers mystery shopping, website evaluation and reports.
- Offers mystery shopping training and support services. Also articles, podcasts and learning materials.
- Australian mystery shopping organization.
Shoppers Confidential Inc.
- Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
Shoppers Critique International
- Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
- Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
Sinclair Service Assessments
- Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.
Support Financial Resources, Inc.
- Customer-driven mystery shopping and consultative services specializing in the financial services industry.
- Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
The Christian Science Monitor
- Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)
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