Business Customer Service Mystery Shopping
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Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.

This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

Related categories 5

AboutFace
Provider of mystery shopper programs and secret shopping services.
Acorn Management Associates
Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.
Advanced Feedback
San Diego, California based company providing various secret shopper programs.
Albatross
Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.
All-Star Customer Service, Inc.
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
Amber Arch
Specialist business evaluations by mystery shoppers, service measurements and analysis.
Amusement Advantage, LLC
Amusement park mystery shopping. Online application.
Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.
AQ Services International
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
Ardent Services, Inc.
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
Associate Consumer Evaluations Mystery Shopping
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
At Random Communications
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Ath Power
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
BARE International
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Berring HIne Consulting
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
BestMark, Inc.
Offers mystery and secret shopper services, including online surveys and reporting.
Business Evaluation Services
Business and retail on-site, telephone and customer feedback secret shopper services.
Checkout (UK) Ltd
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
Clandestine Marketing
Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
ComSim, Inc.
Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
Consumer Impressions, Inc.
Providing mystery shopping services in the United States.
Consumer Research Group (CRG)
Mystery shopper consultant services to the retail industry.
Creative Image Associates
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
Customer 1st
Full service mystery shopping company providing on-line reporting for customer service evaluation.
Customer Point of View
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
A Customer's Point of View, Inc.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Data Quest, Ltd.
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
Douglas Stafford
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
Dynamic Advantage
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
Ethos Integrated Solutions
Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
Evaluation Systems for Personnel
Provides mystery shopping and sales training services. [Houston]
Focus Plus Service Auditors
An independent customer service monitoring company which provides evaluation of customer service.
Frontline Shoppers Inc.
Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
GAPbuster Worldwide
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
Guest Check
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
The Hotel Shopping Network
Provider of hotel mystery shopping and sales training services to the hospitality industry.
HS Brands International
Services offered, staff, contact details, and shopper application.
ICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
ICU Associates Inc.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Imyst, Inc.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Inland Retail Services
Specialists in mystery shopping and merchandising services. Includes services and contacts.
The Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
IntelliShop
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
ITS (Incognito)
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
Jancyn Evaluation Shops
Secret shopping services used by the retail, restaurant and rental housing industry.
JKS Mystery Shopping Ltd
Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
Kinesis
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
The Kirandt Group, LLC
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
Market Force
Features, mystery shopping, merchandising, surveys, on-site price with pricemark and in-stock audits, triggered training and rewards analytics, and loyalty lift calculator.
Mars Research
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Michelson & Associates, Inc.
Description of the company and services offered. Apply online to be a shopper.
MSPA North America
Trade association representing the customer experience metrics (mystery shopping) industry throughout North America.
Mystery Review
Offers surveys to check how customers do see shops, hospitals and theaters.
Mystery Shoppers
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Mystery Shoppers Ltd.
Mystery shopping and customer service training and consultancy services. UK.
Mystery Shopping Resources
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
Mysteryshopomatic.com
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
Mysteryshopper.com.au Pty Limited
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
National Shopping Service
Mystery shopping in America and Europe.
National Shopping Service Network, LLC
Offers a variety of mystery shopping services.
Northwest Loss Prevention Consultants
Restaurant, apartment and retail mystery shops. On line shopper application.
Pacific Research Group
Services include mystery shops, site inspections, and phone surveys.
PAN Research
Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
Perfectly Frank inc.
A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
The Performance Edge, Inc
Mystery Shopping services. Customer Service Feedback. Online application.
Performance In People Ltd
UK-based telephone and video mystery shopping services.
Premier Service
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Presence Quality Mystery Shopping
Specialists of network assessments.
Quality Assessments Mystery Shoppers, LLC
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
Quality Scheduling Group LLC
Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
React Surveys
Providing mystery shopping services to measure and improve service delivery from a customer perspective.
Reality Based Group
Video mystery shopping.
Reality Check Mystery Shopper
Shopper evaluations. Apply online.
Retail Active
Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
Retail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
RetailTrack
Retail, service, hospitality and call center mystery shopping.
Richey International
Quality management programs to enhance performance, measure product quality, and maintain brand stature.
Satisfaction Services, Inc
Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.
Second To None, Inc.
Full service mystery shopping solutions. Apply online.
Secret Shopper
Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.
Sensor Quality Management Inc.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Service Alliance, Inc.
Provides mystery shopping services to a variety of industries throughout the United States.
Service Check
Customer service audits performed throughout North America.
Service Evaluation
Provides a solution for keeping on top of the front line.
Service Excellence Group
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
Service Intelligence, Inc.
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
Service Performance Group
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
ServiceSense
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
Shadow Shopper
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
Shadow Shopper
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
Shadow Shopper
Offers mystery shopping, website evaluation and reports.
Shop Incognito
Offers mystery shopping training and support services. Also articles, podcasts and learning materials.
Shopper Anonymous
Australian mystery shopping organization.
Shoppers Confidential Inc.
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
Shoppers Critique International
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
Shoppers, Inc.
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
Sinclair Service Assessments
Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.
Support Financial Resources, Inc.
Customer-driven mystery shopping and consultative services specializing in the financial services industry.
Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
The Christian Science Monitor
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)

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