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Education and Training
Business: Business Services: Communications: Education and Training
Business: Education and Training
Business: Marketing and Advertising: Salesmanship: Education and Training
Belding Skills Training & Development
- Ottawa, Canada-based company that provides customer service training and consulting globally.
- Provides online customer service training for employees and managers to increase profits and improve business.
Ceres Innovations Inc.
- The CERES model places employees at the center of customer relations within the company
Communication Strategy Consultants
- Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
Corporate Dynamics, Inc.
- Training and consulting solutions for customer service, sales, and management related issues.
Craig Harrison's Expressions of Excellence
- Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
Customer Focus, Inc.
- On-site customer service training for service representatives.
Customer Service Review, Inc.
- Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
Customer Service University
- Provides customer service videos and training programs. Includes online ordering and contacts.
- Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
- A retail consulting firm specializing in retail selling skills and customer service skills.
- Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
- Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
Gehegan & Associates
- Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
Global Learning Partners, Inc.
- Training and consulting company offers performance improvement and continuining education programs.
Impact Learning Systems
- Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
- Customer service audit specialists.
JoAnna Brandi & Company, Inc.
- Customer care training program for managers.
- Specializes in researching, preparing and delivering training programs
- Offers customer service training programes. Profile and courses.
- Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
Learning Journey, Inc.
- Solutions to help increase employee morale and give better customer service through communication and corporate culture.
- Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
- Provides services focused on the telephony industry. Profile, events and contact information.
Mark Eppler & Associates
- Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
- Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
- Customer service and retention training and measurement. Includes testimonials and services.
Myra Golden Seminars
- Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
Optimum Operating Procedures and Services Pty Ltd
- Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
- Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
Peak Performance International Pty Ltd
- Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
The Physics of Customer Service
- International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
- Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
- Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio.
Service Quality Institute
- Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
- Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.
- Offers customer service and sales skill training programs. Events calendar, and newsletter.
- Video-based training program to inspire positive attitudes in front-line customer service employees.
T & T Training
- Customer service training and consultancy.
- Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
Thank You Very Much, Inc.
- Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
- Customer service and sales strategy evaluating, developing, training and monitoring.
Education and Training
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